These Terms of Service (the "Terms") form a binding agreement between Threewords Technologies Pvt Ltd, a company incorporated in India with its registered office at #502 Mahitas Green Meadows, Kondapur, Hyderabad, India - 500081, doing business as SliceFlo ("SliceFlo," "we," "us," or "our"), and the business, organisation, or other legal entity accepting these Terms ("Customer," "you," or "your").
These Terms govern Customer's access to and use of the Service. By creating a Workspace, clicking to accept these Terms, executing an Order Form that references them, or accessing the Service after being presented with them, the person accepting represents that they are at least 18 years old, use the Service for business or professional purposes, and have authority to bind Customer. If that person lacks such authority, they must not accept these Terms or use the Service on Customer's behalf.
The Service is offered for business and professional use only. It is not offered for personal, family, or household use.
Definitions
means an Authorised User designated by Customer to create, configure, administer, or control a Workspace, including its users, permissions, integrations, subscription, exports, and settings.
means an entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than 50% of the voting interests or the power to direct the entity's management.
means features that use machine learning, large language models, statistical methods, or other automated systems to generate, classify, summarise, recommend, predict, or analyse information.
means any prompt, instruction, Customer Data, Third-Party Service data, or other information submitted to or selected for an AI Feature.
means any content, suggestion, summary, classification, signal, prediction, or other result generated by an AI Feature.
means an individual Customer permits to access or use the Service through Customer's Workspace.
means a feature or service expressly identified by SliceFlo as alpha, beta, preview, early access, experimental, or evaluation. A Trial of the generally available Service is not a Beta Service solely because it is provided without charge.
means non-public information disclosed by or on behalf of one party to the other that is marked confidential or that reasonably should be understood as confidential given its nature and the circumstances of disclosure. Customer Data is Customer's Confidential Information. SliceFlo's software, non-public technical information, security information, pricing proposals, and product plans are SliceFlo's Confidential Information.
means data, content, files, records, messages, comments, prompts, documents, configuration information, and other materials submitted to, stored in, transmitted through, or imported into the Service by or for Customer or an Authorised User. Customer Data excludes Usage Data.
means SliceFlo's then-current user guides, help materials, and technical documentation made available for the Service.
means an ordering document, online subscription flow, checkout page, invoice, or other written instrument accepted by the parties that identifies the Service, Subscription Term, fees, plan, or other commercial terms and references these Terms.
means a confirmed breach of security resulting in accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Customer Data in SliceFlo's possession or control. Security Incident does not include unsuccessful attempts or events that do not compromise Customer Data, such as scans, pings, blocked attacks, or failed login attempts.
means SliceFlo's hosted work and project-management platform, including its generally available websites, applications, APIs, AI Features, integrations, support, and Documentation included in Customer's plan.
means the period during which Customer is authorised to use a paid subscription, as stated in the applicable Order Form.
means a third-party product, platform, model, application, website, or service that connects to, interoperates with, supports, or is accessible through the Service.
means time-limited access to the generally available Service without subscription fees.
means technical, operational, diagnostic, security, and usage information generated from operation of the Service, but excludes Customer Data and information that identifies Customer, an Authorised User, or any other individual.
means the logical account environment created or administered for Customer within the Service.
The Service
2.1 Service Access
Subject to Customer's compliance with these Terms and any Order Form, SliceFlo grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable Trial or Subscription Term to permit its Authorised Users to access and use the Service for Customer's internal business purposes.
2.2 Service Functionality
The Service may support projects, tasks, goals, dependencies, blockers, decisions, documents, workflows, reports, collaboration, notifications, automations, AI Features, and integrations. Available functionality may vary by plan and may change as provided in Section 2.3.
2.3 Changes to the Service
SliceFlo may improve, modify, replace, or discontinue features from time to time. During a paid Subscription Term, SliceFlo will not materially reduce the core functionality of the paid Service as a whole without reasonable prior notice. If SliceFlo materially reduces core functionality and does not provide substantially equivalent functionality, Customer may terminate the affected subscription by notifying SliceFlo within 30 days after the change and receive a prorated refund of prepaid fees for the unused remainder of the affected Subscription Term. SliceFlo may make changes without prior notice when reasonably necessary to address security risks, legal requirements, third-party dependencies, or system integrity.
2.4 Support
SliceFlo will provide the support included in Customer's plan. Unless an Order Form expressly states otherwise, support does not include a service-level commitment, guaranteed response time, professional services, custom development, or around-the-clock support.
2.5 No Exclusivity
These Terms do not prevent SliceFlo from providing the Service or similar services to others, including businesses that may compete with Customer, provided SliceFlo complies with its confidentiality and data-protection obligations.
Accounts, Workspaces, and Authorised Users
3.1 Registration and Account Information
Customer must provide accurate and current account, billing, and contact information. Accounts may not be shared between individuals. Customer must ensure that each Authorised User uses their own credentials and complies with these Terms.
3.2 Account Administration
Customer controls its Workspace and is responsible for appointing Account Administrators, managing Authorised Users, configuring permissions and integrations, and determining who may access, modify, export, or delete Customer Data. SliceFlo may rely on instructions from an Account Administrator as authorised instructions from Customer.
3.3 Customer Responsibility
Customer is responsible for acts and omissions of its Authorised Users and for activity conducted through its Workspace, except to the extent caused by SliceFlo's breach of these Terms. Customer must promptly revoke access that is no longer authorised.
3.4 Credential Security
Customer and its Authorised Users must protect passwords, API keys, OAuth tokens, and other credentials, use reasonable security practices, and promptly notify SliceFlo at [email protected] of suspected unauthorised access. Customer must not circumvent authentication, access controls, or usage limits.
3.5 Business Use and Age
Customer may permit access only to individuals who are at least 18 years old and use the Service in connection with Customer's business or professional activities. Customer must not knowingly permit children to use the Service.
Acceptable Use
Customer must not, and must not permit any Authorised User or third party to:
- access or use the Service in violation of law, regulation, sanctions, a binding court or governmental order, or another person's rights;
- submit, transmit, or make available unlawful, infringing, defamatory, fraudulent, deceptive, harassing, hateful, obscene, or malicious content;
- submit special-category, highly sensitive, or regulated data, including protected health information, complete payment-card data, government identification numbers, biometric identifiers, or authentication secrets, unless SliceFlo has expressly agreed in a written Order Form that the relevant data type is supported;
- use the Service for emergency dispatch, medical diagnosis, legal determinations, credit eligibility, insurance eligibility, safety-critical control, or other high-risk activity for which failure or inaccuracy could reasonably cause death, personal injury, or material physical damage;
- use AI Output as the sole basis for an employment, disciplinary, credit, housing, insurance, healthcare, legal, or other decision that produces legal or similarly significant effects for an individual;
- probe, scan, test, disrupt, overload, disable, interfere with, or circumvent the security, integrity, availability, rate limits, or operation of the Service, except for security testing expressly authorised in writing by SliceFlo;
- introduce malware, malicious code, destructive instructions, or content designed to manipulate or compromise AI Features, connected systems, or other users;
- access another customer's Workspace or data without authorisation, impersonate another person, misrepresent affiliation, or use credentials belonging to another individual;
- copy, modify, translate, create derivative works of, reverse engineer, decompile, disassemble, or attempt to discover source code, non-public models, algorithms, or trade secrets of the Service, except to the extent a restriction is prohibited by law;
- sell, resell, sublicense, rent, lease, distribute, time-share, or provide the Service as a service bureau, except as expressly authorised in an Order Form;
- use the Service or non-public outputs to develop, train, or improve a product that directly competes with the Service, or conduct and publicly distribute comparative benchmarking intended to misrepresent the Service, without SliceFlo's prior written consent; or
- remove or obscure proprietary notices, use automated means to extract data beyond documented interfaces, or use the Service beyond purchased or documented limits.
SliceFlo may investigate suspected violations and take proportionate action under Section 14. Nothing in this Section restricts good-faith criticism, lawful interoperability, or activities that cannot lawfully be restricted.
Customer Data
5.1 Ownership
As between the parties, Customer retains all right, title, and interest in Customer Data. No ownership in Customer Data transfers to SliceFlo.
5.2 Processing Licence
Customer grants SliceFlo and its subprocessors a non-exclusive, worldwide, royalty-free licence during the applicable term to host, copy, transmit, display, index, format, and otherwise process Customer Data only as necessary to provide, secure, support, maintain, and administer the Service; comply with Customer's documented instructions; prevent or address misuse; and comply with law. This licence ends when Customer Data is deleted from SliceFlo's systems, subject to lawful retention and backup cycles.
5.3 Customer Responsibilities
Customer is responsible for the accuracy, quality, legality, and appropriateness of Customer Data and represents that it has all rights, notices, permissions, consents, and other lawful bases necessary for SliceFlo to process Customer Data as contemplated by these Terms and the DPA.
5.4 Workplace and Personnel Data
If Customer uses the Service to process information concerning employees, contractors, candidates, or other workers, Customer is responsible for providing legally required notices, consulting worker representatives where required, establishing an appropriate lawful basis, configuring access controls, and ensuring that its use is fair, proportionate, and consistent with employment and privacy laws. Customer must provide meaningful human review before using AI Output or Service analytics for personnel decisions.
5.5 Data Processing Addendum
The Data Processing Addendum in Exhibit A ("DPA") forms part of these Terms when SliceFlo processes personal data in Customer Data on Customer's behalf. If there is a conflict concerning such processing, the DPA controls.
5.6 Data Export
During an active Trial or Subscription Term, Customer may export Customer Data using available product functionality. Export formats and scope depend on the Service and Documentation. Customer is responsible for maintaining any independent copies it requires and for completing exports before the applicable post-termination period expires.
AI and Automated Features
6.1 Customer Direction
When Customer enables or uses an AI Feature, Customer instructs SliceFlo to process the relevant AI Input and to disclose it to approved AI subprocessors where necessary to provide that feature. Customer controls which Customer Data is selected or made available to an AI Feature, subject to Workspace settings and feature design.
6.2 AI Output and Human Review
AI Output is probabilistic and may be incomplete, inaccurate, outdated, biased, or unsuitable for Customer's purpose. Customer must independently evaluate AI Output, apply qualified human judgement, and verify important facts before relying on or sharing it. AI Output is not legal, medical, financial, employment, compliance, or other professional advice and must not replace professional judgement.
6.3 Responsibility for Use
Customer is responsible for its decisions, communications, actions, and omissions based on AI Output and for ensuring that its use complies with law, internal policies, contractual duties, and third-party rights. SliceFlo does not make decisions on Customer's behalf merely by generating a signal, suggestion, summary, or prediction.
6.4 Rights in AI Input and Output
As between the parties and to the extent permitted by law, Customer retains its rights in AI Input and owns any rights SliceFlo may have in AI Output generated specifically for Customer. Because AI systems may produce similar or identical results for different users, AI Output may not be unique, and this Section does not grant Customer rights in another customer's content or outputs.
6.5 No General-Model Training with Customer Data
SliceFlo will not use Customer Data to train public or general-purpose AI models and will not knowingly permit an AI subprocessor to use Customer Data for that purpose, unless Customer gives prior written instructions authorising that use. SliceFlo may use Usage Data, feedback, and aggregated or deidentified information to evaluate and improve the Service as permitted by Section 8.3.
6.6 AI Feature Changes
AI Features may depend on evolving models, providers, laws, and technical limitations. SliceFlo may modify, limit, or suspend an AI Feature when reasonably necessary for security, legal compliance, provider changes, or responsible operation, subject to Section 2.3 for material reductions to paid core functionality.
Third-Party Services and Integrations
7.1 Customer Authorisation
If Customer enables an integration, Customer authorises SliceFlo to access, retrieve, receive, process, and transmit data to and from the applicable Third-Party Service as directed by Customer and permitted by the integration. Customer is responsible for selecting integrations, configuring scopes and permissions, and ensuring it has authority to connect the Third-Party Service and process the resulting data.
7.2 Third-Party Terms
Third-Party Services are governed by their own terms and privacy notices. SliceFlo does not control and is not responsible for a Third-Party Service's acts, omissions, availability, security, changes, or processing outside SliceFlo's control.
7.3 Integration Changes
An integration may become unavailable or change because a Third-Party Service modifies or discontinues its API, terms, permissions, or functionality. SliceFlo may suspend or modify an affected integration and will use commercially reasonable efforts to provide notice when the effect on paid core functionality is material.
7.4 Revocation
Customer may disable an integration through available settings or the applicable Third-Party Service. Disabling an integration stops future synchronisation but may not automatically delete data previously imported into the Workspace.
Intellectual Property and Usage Data
8.1 SliceFlo Technology
SliceFlo and its licensors retain all right, title, and interest in the Service, Documentation, software, workflows, interfaces, designs, models, algorithms, know-how, improvements, trademarks, and related intellectual property. Except for the limited access right in Section 2.1, no licence is granted to Customer.
8.2 Feedback
If Customer or an Authorised User voluntarily provides suggestions, ideas, or feedback about the Service, SliceFlo may use that feedback without restriction or payment, provided SliceFlo does not identify Customer or disclose Customer's Confidential Information in doing so.
8.3 Usage Data
SliceFlo may collect and use Usage Data to operate, secure, support, analyse, and improve the Service and to produce aggregated benchmarks. SliceFlo will not sell Usage Data, use it to identify or profile an individual, attempt to reidentify deidentified data, or publicly disclose a benchmark that identifies Customer without Customer's prior written consent.
8.4 Publicity
SliceFlo may not use Customer's name, logo, or trademarks in marketing materials or customer lists without Customer's prior written consent. Any permitted use must follow Customer's brand guidelines provided to SliceFlo.
Trials and Beta Services
9.1 Trial
Unless a subscription flow states a different period, SliceFlo may provide a two-week Team Trial. A Trial permits evaluation of the available Service for Customer's internal business use and is subject to these Terms.
9.2 No Automatic Charge by Default
A Trial does not convert into a paid subscription and Customer will not be charged merely because the Trial expires, unless the applicable checkout clearly discloses automatic conversion and Customer separately provides affirmative payment authorisation. At the end of a non-converting Trial, Workspace access pauses unless Customer upgrades or SliceFlo grants an extension.
9.3 Trial Extensions
Customer may request a Trial extension. SliceFlo may approve an extension in its discretion and may set a revised expiry date or reasonable evaluation conditions. An extension does not create an obligation to provide additional extensions.
9.4 Trial Data
Following Trial expiry, Customer may request or complete an available export for 30 days. SliceFlo may delete Trial Customer Data after that period in accordance with the Privacy Policy and DPA. SliceFlo may delete data sooner if reasonably necessary to address fraud, unlawful activity, or a material security risk, subject to applicable law.
9.5 Beta Services
Beta Services are optional and may be incomplete, unstable, inaccurate, or materially changed or discontinued. SliceFlo may impose additional terms before Customer enables a Beta Service. Unless expressly stated otherwise in writing, Beta Services are provided as-is, without service-level commitments, and should not be used for production, compliance, or critical operations. SliceFlo's confidentiality, Customer Data ownership, data-protection, and security obligations continue to apply to Customer Data processed through a Beta Service.
Fees, Taxes, and Payment
10.1 Fees
Customer must pay the fees stated in the applicable Order Form. Except as expressly provided in these Terms or an Order Form, subscription commitments are non-cancellable and fees paid are non-refundable.
10.2 Payment Authorisation
Customer must provide accurate billing information and authorises SliceFlo and its payment processors to charge the payment method provided for fees, taxes, and approved recurring renewals. SliceFlo does not store complete payment-card numbers.
10.3 Invoices and Late Payment
Invoices are due on the date stated in the Order Form or, if none is stated, upon receipt. Undisputed overdue amounts may accrue interest at the lower of 1.5% per month or the maximum lawful rate. Customer must notify SliceFlo of a good-faith invoice dispute within 15 days after receipt and timely pay undisputed amounts.
10.4 Taxes
Fees exclude applicable sales, use, goods and services, value-added, withholding, and similar transaction taxes. Customer is responsible for such taxes, excluding taxes based on SliceFlo's net income. If Customer is legally required to withhold an amount, Customer will provide valid documentation and, unless prohibited by law, pay any additional amount necessary for SliceFlo to receive the invoiced amount.
10.5 Plan and Seat Adjustments
Increases in seats, usage, or paid entitlements may be charged on a prorated basis for the remainder of the current Subscription Term. Unless an Order Form states otherwise, decreases take effect at the next renewal and do not create a refund or credit for the current Subscription Term.
Renewal, Cancellation, and Plan Changes
11.1 Monthly Subscriptions
A monthly subscription renews each month until cancelled. Customer may cancel through available account settings or by emailing [email protected] at any time before the next renewal charge. Cancellation takes effect at the end of the then-current monthly billing period.
11.2 Annual Subscriptions
An annual subscription renews for successive one-year terms unless either party gives notice of non-renewal at least 30 days before the end of the then-current annual Subscription Term. SliceFlo will provide any renewal notice expressly required by the Order Form or applicable law.
11.3 Cancellation Method
SliceFlo will provide a reasonably accessible cancellation method and will confirm cancellation or non-renewal by email or in-product notice. Cancellation stops future renewal charges but does not refund fees already due or paid, except where these Terms or an Order Form expressly provide otherwise.
11.4 Price Changes
SliceFlo may change subscription fees effective at the next renewal by giving at least 30 days' prior notice. If Customer does not agree, its remedy is to cancel or give timely notice of non-renewal before the changed price takes effect.
11.5 No Post-Purchase Trial Refund
Because SliceFlo offers a Trial before purchase, paid B2B subscriptions are not subject to a general satisfaction refund. A prorated refund is available only where expressly provided in Sections 2.3, 14.5, 16.1, or an Order Form.
Confidentiality
12.1 Protection and Use
The receiving party will use the disclosing party's Confidential Information only to perform obligations or exercise rights under the agreement. It will protect Confidential Information using at least reasonable care and no less than the care it uses for its own information of similar sensitivity.
12.2 Permitted Recipients
The receiving party may disclose Confidential Information only to its personnel, Affiliates, subprocessors, contractors, professional advisers, auditors, insurers, and financing sources who need to know it for the permitted purpose and are bound by confidentiality obligations at least as protective as those in this Section. The receiving party remains responsible for its recipients' compliance, subject to Section 17.
12.3 Exclusions
Confidential Information does not include information that the receiving party can demonstrate: (a) is publicly available without breach; (b) was lawfully known without restriction before disclosure; (c) is lawfully received from a third party without confidentiality duty; or (d) is independently developed without use of the Confidential Information.
12.4 Required Disclosure
The receiving party may disclose Confidential Information to the extent legally required, provided that, where lawful, it gives prompt notice and reasonable assistance to seek confidential treatment. The disclosing party is responsible for its own costs of seeking protection.
12.5 Duration
These confidentiality obligations continue during the agreement and for five years after disclosure. Obligations concerning trade secrets continue for as long as the information remains a trade secret under applicable law. Obligations concerning personal data and Customer Data continue for as long as the receiving party retains that data.
Privacy, Security, and Data Location
13.1 Privacy Policy
SliceFlo's Privacy Policy at www.sliceflo.com/legal/privacy-policydescribes how SliceFlo processes personal data for its own account and business purposes. The Privacy Policy is a notice and does not reduce SliceFlo's contractual obligations under these Terms or the DPA.
13.2 Security
SliceFlo will maintain commercially reasonable administrative, technical, and organisational safeguards designed to protect the confidentiality, integrity, and availability of Customer Data. The minimum measures applicable to personal data processed on Customer's behalf are described in Annex II to the DPA.
13.3 Security Incident Notice
SliceFlo will notify Customer without undue delay after becoming aware of a Security Incident and will provide information reasonably available to SliceFlo to help Customer meet applicable notification obligations. SliceFlo's notice or response to a Security Incident is not an admission of fault or liability.
13.4 Data Location
SliceFlo's primary production infrastructure is hosted in the United States, including the US-East region. SliceFlo operates from India, and authorised subprocessors and personnel may process Customer Data in other locations identified in the Privacy Policy or current subprocessor disclosures. International transfers are governed by the DPA.
13.5 Subprocessors
Customer generally authorises SliceFlo to engage subprocessors in accordance with the DPA. SliceFlo's current subprocessor disclosures are maintained at www.sliceflo.com/sub-processors.
Term, Suspension, and Termination
14.1 Term
These Terms begin when Customer accepts them and continue while Customer has an active Workspace, Trial, or Subscription Term, unless terminated in accordance with these Terms.
14.2 Suspension
SliceFlo may suspend affected access to the extent reasonably necessary if: (a) Customer materially violates Section 4; (b) Customer's use creates an imminent security, legal, or operational risk; (c) payment is more than 10 days overdue after notice; (d) a Third-Party Service or law requires suspension; or (e) Customer or an Authorised User attempts unauthorised access. Where practicable, SliceFlo will give prior notice and an opportunity to remedy the issue. SliceFlo will limit the suspension in scope and duration where reasonably possible and restore access after the issue is resolved.
14.3 Termination for Cause
Either party may terminate these Terms or an affected Order Form if the other party materially breaches the agreement and fails to cure the breach within 30 days after written notice. SliceFlo may terminate immediately for fraud, unlawful activity, deliberate security abuse, or a breach that cannot reasonably be cured.
14.4 Termination for Insolvency
Either party may terminate an affected Order Form if the other party becomes insolvent, enters liquidation, ceases business without a successor, or becomes subject to bankruptcy or similar proceedings that are not dismissed within 60 days, to the extent permitted by law.
14.5 Effect and Refunds
On expiration or termination, Customer's right to use the affected Service ends. If Customer terminates for SliceFlo's uncured material breach, or SliceFlo terminates an Order Form for convenience where the Order Form expressly permits it, SliceFlo will refund prepaid fees covering the unused remainder of the terminated Subscription Term. If SliceFlo terminates for Customer's breach, all unpaid committed fees remain due to the extent permitted by law.
14.6 Post-Termination Export and Deletion
For 30 days after expiration or termination, SliceFlo will make Customer Data available for export through then-available functionality or a reasonable alternative, unless retention or access is prohibited by law or presents a material security risk. After that period, SliceFlo may delete Customer Data from active systems. Backup copies are isolated from ordinary use and deleted or overwritten through the normal backup cycle described in the Privacy Policy and DPA.
14.7 Survival
Sections that by their nature should survive will survive, including Sections 5.1, 8, 10, 12, 14.5-14.7, 15-19, and the DPA for as long as SliceFlo processes protected personal data.
Warranties and Disclaimers
15.1 Mutual Authority
Each party represents that it has validly entered into the agreement and has authority to perform its obligations.
15.2 SliceFlo Limited Warranty
During a paid Subscription Term, SliceFlo warrants that the Service will materially conform to the applicable Documentation when used as authorised. Customer's exclusive remedy for a breach of this warranty is for SliceFlo to use commercially reasonable efforts to correct the nonconformity. If SliceFlo cannot materially correct it within a reasonable period, Customer may terminate the affected Service and receive a prorated refund of prepaid fees for the unused remainder of the affected Subscription Term. Customer must notify SliceFlo with reasonable detail within 30 days after discovering the alleged breach.
15.3 Disclaimers
EXCEPT FOR THE EXPRESS OBLIGATIONS IN THESE TERMS, THE SERVICE, TRIALS, BETA SERVICES, AI OUTPUT, INTEGRATIONS, AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLICEFLO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
SLICEFLO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ALL VULNERABILITIES WILL BE PREVENTED, THAT CUSTOMER DATA WILL NEVER BE LOST, OR THAT AI OUTPUT, REPORTS, PREDICTIONS, OR THIRD-PARTY DATA WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR CUSTOMER'S PURPOSE. THESE DISCLAIMERS DO NOT LIMIT SLICEFLO'S EXPRESS CONFIDENTIALITY, SECURITY, DATA-PROTECTION, OR INDEMNIFICATION OBLIGATIONS.
Indemnification
16.1 By SliceFlo
For Customer with a paid subscription, SliceFlo will defend Customer against a third-party claim alleging that Customer's authorised use of the generally available Service infringes that third party's copyright, trademark, or patent, or misappropriates its trade secret, and will indemnify Customer against damages, reasonable legal fees, and costs finally awarded by a court or agreed in a settlement approved by SliceFlo.
SliceFlo has no obligation to the extent a claim arises from Customer Data, AI Input, Customer's instructions, a Third-Party Service, Beta Service, unauthorised use, modification not made by SliceFlo, combination with items not provided by SliceFlo where the claim would not otherwise arise, or continued use after SliceFlo provides a non-infringing replacement.
If such a claim is likely, SliceFlo may procure the right to continue the Service, modify or replace the affected Service with materially equivalent non-infringing functionality, or terminate the affected Service and refund prepaid fees for its unused remainder. This Section states Customer's exclusive remedy and SliceFlo's entire liability for third-party intellectual-property claims.
16.2 By Customer
Customer will defend SliceFlo and its Affiliates against a third-party claim arising from: (a) Customer Data or AI Input infringing or misappropriating that third party's rights; (b) Customer's unlawful use of the Service; or (c) Customer's material breach of Section 4 or Section 5.3, and will indemnify SliceFlo against damages, reasonable legal fees, and costs finally awarded or agreed in a settlement approved by Customer.
16.3 Procedure
The indemnified party must promptly notify the indemnifying party of the claim, provide reasonable cooperation at the indemnifying party's expense, and allow the indemnifying party sole control of defence and settlement. Delay in notice relieves the indemnifying party only to the extent materially prejudiced. The indemnifying party may not settle a claim in a manner that admits fault by, imposes non-monetary obligations on, or restricts the indemnified party without prior written consent, not to be unreasonably withheld.
Limitation of Liability
17.1 Excluded Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY. THIS EXCLUSION DOES NOT APPLY TO AMOUNTS PAYABLE TO A THIRD PARTY UNDER SECTION 16 OR TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.
17.2 General Cap
EXCEPT FOR THE CLAIMS SUBJECT TO SECTION 17.3 OR 17.4, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. FOR A FREE SERVICE OR TRIAL, SLICEFLO'S AGGREGATE LIABILITY WILL NOT EXCEED US$100.
17.3 Super Cap
EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM ITS BREACH OF SECTION 12, ITS INDEMNIFICATION OBLIGATIONS UNDER SECTION 16, OR, FOR SLICEFLO, ITS BREACH OF THE EXPRESS SECURITY OR PERSONAL-DATA PROCESSING OBLIGATIONS IN SECTION 13 OR THE DPA, WILL NOT EXCEED THE GREATER OF: (A) TWO TIMES THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY; OR (B) US$5,000.
17.4 Uncapped Matters
The caps do not apply to Customer's payment obligations, either party's fraud or wilful misconduct, or liability that cannot be limited under applicable law.
17.5 Allocation of Risk
The exclusions and caps apply collectively to all claims and theories of liability, including contract, tort, negligence, strict liability, statute, and indemnity, and are an essential basis of the commercial bargain. They apply even if a limited remedy fails of its essential purpose.
Governing Law and Dispute Resolution
18.1 Governing Law
The agreement and any dispute arising out of or relating to it are governed by the laws of India, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
18.2 Good-Faith Resolution
Before commencing arbitration, a party must give written notice describing the dispute and requested relief. Authorised representatives of the parties will attempt in good faith to resolve the dispute for at least 30 days after notice. This requirement does not prevent urgent interim relief.
18.3 Arbitration
Any dispute not resolved under Section 18.2 will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended. The tribunal will consist of one arbitrator jointly appointed by the parties. If the parties do not agree on an arbitrator within 30 days after a request for arbitration, the arbitrator will be appointed in accordance with that Act. The seat and legal place of arbitration will be Hyderabad, Telangana, India. Proceedings will be conducted in English. The award will be final and binding and may be enforced in any court of competent jurisdiction.
18.4 Courts and Interim Relief
The courts located in Hyderabad, Telangana, India have exclusive jurisdiction over applications for interim or injunctive relief, enforcement of an arbitral award, and disputes that cannot lawfully be arbitrated. Either party may seek urgent protective relief without first completing Section 18.2.
General Provisions
19.1 Order of Precedence
If documents conflict, the following order applies: (a) the DPA controls for processing personal data on Customer's behalf; (b) an Order Form controls only to the extent it expressly identifies the provision being varied; and (c) these Terms control in all other respects. The Privacy Policy is a notice and does not override these Terms or the DPA.
19.2 Assignment
Neither party may assign the agreement without the other's prior written consent, not to be unreasonably withheld, except that either party may assign it without consent to an Affiliate or in connection with a merger, reorganisation, acquisition, or sale of substantially all assets relating to the agreement, provided the assignee assumes the assigning party's obligations. SliceFlo may not assign the agreement to a direct competitor of Customer without Customer's consent. Any prohibited assignment is void.
19.3 Notices
Legal notices to SliceFlo must be sent to [email protected]and are effective when receipt is acknowledged, except that routine cancellation may be completed through account settings. SliceFlo may send legal notices to the Account Administrator's registered email address. Notices are effective on confirmed delivery, or one business day after email transmission if no delivery failure is received.
19.4 Amendments
SliceFlo may update these Terms by posting the revised version and notifying Customer of a material change. Material changes to a paid subscription take effect at renewal unless law, security, or third-party requirements reasonably require earlier effect. If an earlier material change substantially and adversely affects Customer's rights, Customer may terminate the affected Service within 30 days after notice and receive a prorated refund of prepaid fees for the unused remainder. Continued use after the effective date constitutes acceptance where permitted by law.
19.5 Force Majeure
Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, governmental action, widespread internet or utility failure, or failure of a critical provider despite reasonable continuity measures. Force majeure does not excuse payment already due, confidentiality duties, or a party's obligation to use reasonable security and incident-response measures. If the event materially prevents the affected Service for more than 30 consecutive days, either party may terminate that Service, and SliceFlo will refund prepaid fees for the unused remainder.
19.6 Independent Contractors; No Third-Party Beneficiaries
The parties are independent contractors. The agreement does not create an employment, agency, partnership, fiduciary, franchise, or joint-venture relationship. There are no third-party beneficiaries except indemnified parties expressly identified in Section 16.
19.7 Waiver and Severability
A waiver must be in writing and is effective only for the specific instance stated. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain effective.
19.8 Export and Sanctions Compliance
Each party will comply with export-control and sanctions laws applicable to its performance. Customer must not use or provide access to the Service in a manner that causes SliceFlo to violate such laws.
19.9 Entire Agreement
These Terms, applicable Order Forms, and the DPA constitute the entire agreement concerning the Service and supersede prior or contemporaneous proposals, representations, and agreements on that subject. Customer purchase-order terms do not apply unless expressly accepted in a signed Order Form.
19.10 Electronic Acceptance
Electronic acceptance, clickwrap acceptance, and electronic signatures have the same effect as an original signature to the maximum extent permitted by law. No signature block is required for these online Terms.
19.11 Interpretation
Headings are for convenience only. "Including" means "including without limitation." References to writing include email where these Terms permit email notice. A party's remedies are cumulative unless expressly stated otherwise.
Contact
Threewords Technologies Pvt Ltd
Doing business as SliceFlo
#502 Mahitas Green Meadows, Kondapur, Hyderabad, India – 500081
Legal and Privacy
[email protected] | Website: www.sliceflo.com
Data Processing Addendum
This Data Processing Addendum ("DPA") forms part of the Terms between Customer and SliceFlo and applies where SliceFlo processes Protected Data on Customer's behalf in connection with the Service.
A1. Definitions
means data-protection and privacy law applicable to SliceFlo's processing of Protected Data under the agreement, including, where applicable, the EU GDPR, UK GDPR, Swiss Federal Act on Data Protection, California Consumer Privacy Act as amended by the CPRA, and India's Digital Personal Data Protection Act, 2023 and rules brought into force under it.
have the meanings given by Applicable Data Protection Law. Substantially equivalent terms will be interpreted by reference to the relevant law.
means the European Economic Area.
means Regulation (EU) 2016/679.
means the European Commission's standard contractual clauses adopted by Implementing Decision (EU) 2021/914, as amended or replaced.
means Personal Data contained in Customer Data that SliceFlo processes on Customer's behalf under the agreement.
means a transfer of Protected Data that requires a transfer mechanism under Applicable Data Protection Law.
means a third party engaged by SliceFlo to process Protected Data on Customer's behalf.
means the International Data Transfer Addendum to the EU Commission Standard Contractual Clauses issued by the UK Information Commissioner's Office, as amended or replaced.
A2. Roles and Scope
A2.1 Roles
Customer is the Controller or Data Fiduciary of Protected Data, or acts on behalf of such a party. SliceFlo is the Processor or Data Processor. For CCPA/CPRA purposes, SliceFlo acts as Customer's Service Provider or Contractor for Protected Data. Each party is independently responsible for personal data it processes for its own purposes as a Controller, Business, or Data Fiduciary, as described in the Privacy Policy.
A2.2 Customer Instructions
SliceFlo will process Protected Data only on Customer's documented instructions, including the Terms, Order Form, Customer's use and configuration of the Service, and other written instructions consistent with the agreement. SliceFlo may process Protected Data where required by law, in which case it will notify Customer before processing unless law prohibits notice.
A2.3 Lawfulness
Customer is responsible for the lawfulness, fairness, transparency, and accuracy of Protected Data and Customer's instructions, including providing notices, identifying a lawful basis, responding to Data Principals, and obtaining consents where required. Customer will not instruct SliceFlo to process Protected Data in violation of Applicable Data Protection Law.
A2.4 Unlawful Instructions
If SliceFlo reasonably believes an instruction infringes Applicable Data Protection Law, it will notify Customer and may suspend the affected processing until the parties resolve the issue. SliceFlo is not required to provide legal advice or independently determine laws applicable to Customer's business.
A3. Processing Details
The subject matter, duration, nature, purpose, data types, and categories of individuals are described in Annex I. Processing continues for the term of the agreement and any limited retention period permitted by it.
A4. Confidentiality and Personnel
SliceFlo will ensure that persons authorised to process Protected Data are bound by confidentiality obligations, receive appropriate privacy and security guidance, and access Protected Data only as necessary for their roles. SliceFlo will maintain access controls and periodically review access consistent with Annex II.
A5. Security
A5.1 Measures
SliceFlo will implement and maintain appropriate technical and organisational measures designed to protect Protected Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, taking into account the state of the art, implementation costs, nature and scope of processing, and relevant risks. The current minimum measures are described in Annex II.
A5.2 Customer Configuration
Customer is responsible for secure configuration within its control, including user access, permissions, identity settings, integrations, credential security, endpoint security, and exports. Customer acknowledges that security depends on both parties performing their respective responsibilities.
A5.3 Changes
SliceFlo may update its security measures provided the update does not materially reduce the overall protection of Protected Data during an active Subscription Term.
A6. Personal Data Breach
A6.1 Notice
SliceFlo will notify Customer without undue delay after becoming aware of a Personal Data Breach affecting Protected Data. Notice will be sent to the Account Administrator or other contact designated by Customer.
A6.2 Information and Cooperation
To the extent reasonably available, SliceFlo will provide: the nature of the breach; affected data and individuals; likely consequences; measures taken or proposed; and a contact for follow-up. SliceFlo may provide information in phases. SliceFlo will take reasonable steps to contain, investigate, mitigate, and remediate the breach and will reasonably assist Customer with legally required notices and risk assessments.
A6.3 Responsibility for Notices
Customer is responsible for determining whether to notify regulators, individuals, or others and for the content and timing of its notices, except where law directly requires SliceFlo to notify. SliceFlo will not notify affected individuals on Customer's behalf unless Customer instructs it or law requires it.
A7. Data Principal Requests
Taking into account the nature of processing, SliceFlo will provide reasonable assistance through available functionality and, where necessary, additional measures to help Customer respond to requests to access, correct, erase, restrict, object, port, or otherwise exercise rights concerning Protected Data. If SliceFlo receives a request relating to Customer-controlled Protected Data, it will refer the requester to Customer or forward the request where reasonably possible and will not respond substantively unless Customer authorises it or law requires it.
A8. Compliance Assistance
Taking into account the nature of processing and information available to SliceFlo, SliceFlo will reasonably assist Customer with data-protection impact assessments, prior consultations, breach obligations, and security-of-processing obligations applicable to the Service. Assistance beyond standard functionality or information may be subject to reasonable fees where the need does not arise from SliceFlo's breach.
A9. Subprocessors
A9.1 General Authorisation
Customer generally authorises SliceFlo to engage Subprocessors to provide the Service. The current list and processing locations are maintained at www.sliceflo.com/sub-processors or, if that page is temporarily unavailable, will be provided on request to [email protected].
A9.2 Requirements
SliceFlo will enter into a written agreement with each Subprocessor that imposes data-protection obligations materially equivalent to those applicable to SliceFlo under this DPA for the relevant processing. SliceFlo remains responsible for the Subprocessor's performance to the extent required by Applicable Data Protection Law.
A9.3 Changes and Objections
SliceFlo will provide at least 15 days' prior notice by email or in-product notice before a new Subprocessor begins processing Protected Data, except where an urgent replacement is reasonably necessary for security or continuity. Customer may object during that period on reasonable, documented data-protection grounds. The parties will work in good faith to address the objection. If no commercially reasonable solution is available, Customer may terminate the affected Service before the new Subprocessor begins processing and receive a prorated refund of prepaid fees for the unused remainder. This is Customer's exclusive remedy for a Subprocessor objection.
A10. International Transfers
A10.1 Locations
Customer authorises Protected Data to be processed in the United States, India, and other countries identified in SliceFlo's subprocessor disclosures, subject to this DPA and Applicable Data Protection Law.
A10.2 EEA Restricted Transfers
For a Restricted Transfer of Protected Data subject to the EU GDPR from Customer to SliceFlo, the EU SCCs are incorporated by reference and completed as follows: Module Two (Controller to Processor) applies where Customer is a Controller; Module Three (Processor to Processor) applies where Customer is a Processor; Clause 7 (docking)
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